Finding a service user-friendly language

The PIE approach has given new impetus to listening to and learning from the client, or user, or customer; and many services now want to involve service users as a group, in helping to chart their way forward.

But the available guidance for services on PIEs development – even the original PIEs 2.0 framework, and then the Pizazz – is still largely described in the rather abstract and formal language of service providers, commissioners and researchers.

Meanwhile, the new on-line version of the Pizazz, the PIE Abacus, now allows us to create a version of the software screens, to run in parallel with the self assessments and future planning of the staff of services.  This is something we really need to do, if we are serious about including service users in local needs and strengths audits, for a ‘PIE of pathways’.

We already have some early drafting of ideas that we would like to share, to make this, too, a full community of practice development.    If this is a challenge that appeals to you – or to your service users – just contact us.

This page will then be the site for PIElink members' contributions to the discussions. Here we will have links to any material sent in, or other resources, for sharing.  We begin with a few items already in the PIElink Library.


Further reading, listening and viewing

PIElink pages
PIEs 1, 2 - and 3? : HERE

Service users' PIE assessments : HERE

Plus the other three PIEs community collaborations in this series are:

  1. Psychologically informed boundary setting : HERE
  2. Top-to-toe PIE embedding : HERE
  3. PIEs, Housing First and community integration : HERE


Library items

(Please note: you will need to be registered and logged in, to access items from the members' Library.)

The language of lived experience : HERE

The democracy of pidgin : HERE 

A Service users' rating of psychological awareness in services (draft) :  HERE

An interview with David Gill : HERE


On the web:

Addictionary : HERE