Backwards compatability

Any training or service development work that services may have undertaken using the older 'classic' model can still be located here.  In the language of software up-grades, PIEs 2.0 is ‘backwards compatible’, but with new functionality - – but with some of the ‘bugs’ removed.

You can see from the list below how the older descriptions  (in bold and italics) are 'nested' within the new, expanded version.

Psychological awareness

  • Emotional awareness (aka active empathy)
  • Engagement approaches and techniques
  • Psychological model(s)

Staff training & support

  • Staff training
  • Staff support

Learning and enquiry

  • Reflective practice and action learning
  • Developing a culture of enquiry
  • Evidence generating practice
  • Sector engagement – opportunities to discuss with colleagues outside the service

Spaces of opportunity

  • Built environment
  • Surroundings and networks
  • Pathways and systems coherence

The Three Rs

  • The day-to-day written down operating procedures of the service
  • Available staff and user roles created in the service
  • Responsiveness – the flexibility of the service

You will see that, with two exceptions, each of the five main categories or themes of the up-dated PIEs 2.0 model contains within them the concepts used in the earlier ‘classic’ account. But PIEs 2.0 locates them in a bigger picture of what it is that services are doing.

The two exceptions are “Staff training and support”, which is un-changed, and the themes of ‘managing’ or ‘developing’ relationships, or ‘making relationships central’.   That is because - as explained in 'Where is Relationships in PIEs 2.0?', here, relationships really are central to absolutely everything.

Note that these are still only headings. There is always more to say about each. Each of these subheading terms is spelled out very briefly here; and explored in more detail in links on the panel to the right.


PIEs 2.0 introductory videos

Overall introduction

    • A new and more customisable framework for PIEs HERE
    • PIEs 2.0 - the development process HERE
    • Preamble: the scope and overall purpose of this 'upgrade' and the revised version

Specific areas of the new formula

  • Staff training and Support HERE
  • Psychological Awareness HERE
  • Learning and Enquiry HERE
  • Creating Spaces of Opportunity HERE
  • The Three R's HERE
  • Where are 'Relationships' in the 2.0 framework?  HERE