Can you even a short-term, or very short term service still be psychologically informed?

The simple answer is yes. Of course. In fact a short stay service may need it more than most.

In a short stay service you need to use absolutely every resource at your disposal to create an atmosphere that encourages engagement and to begin to make a constructive relationship.

Researchers will tell us that the people form judgements of each other in the first seven or eight seconds of meeting. The way we use eye contact to validate someone’s existence; the way we use sound or touch; the lighting, the posters, the colour schemes,  the layout of the room and furniture - all of these convey a message which is instantly taken in by the eye and the brain; that’s how humans have evolved - to make such rapid judgements of safety and succour.

The ways we use all of these are among the key building blocks of a psychologically informed environment. Whether a short or a medium or a long term service, the relationship skills day to day, hour by hour, are central; and in a short term service or an encounter on the street, they may be the most valuable things you have.



See also:

Claude Chevrier: The twinned meanings of 'welcome' and 'reception'  (L’acceuil) HERE

Kingsley Dawson: The Director of First Impressions (brief audio post)  HERE

Stan Burridge: Three forms of identification and a letter from God HERE

Robin Johnson: The eyes have it (Coming soon)

Dick Laban: Take a chance on me: on relationship building for those in the pre-contemplative stage of change HERE

Genesis Housing Association, with Boex and Boex: Well-being by Design - the questions you might ask HERE

Jill Pable (Design for Homelessness): A checklist of design features for trauma informed care HERE

Cockersell: PIEs Plus – more intensive services (Coming soon)

Plus three practice examples from Scotland: Dunedin, East Kilbride, un-named  (Coming soon)


And all of the writings of Jay Levy on pre-treatment ( PAGE)