Keyword Groups: Skills & Roles


Unlike a broker, an advocate concentrates primarily on the needs of the individual. In practice, many advocacy services and roles DO lead to the advocate have views on how services actually operate, and how they should change, and will be listened to; so the distinction may not be clear-cut..

service broker

A service broker is someone who does more than advocate or case manage for an individual; a broker has an agreed role and mandate within a network of organisations – usually at local level – to alert services to any changes they may need to make, in order for these services be better able to accommodate […]

service user

Most people don’t much like the term ‘service user’; we know some really dislike it. But it IS the most generalisable term we can find.


Anyone who provides specific training modules for staff or others, either as part of their role within one organisation, or as an offer to other organisations.