Q: Why is 'making relationships central' not in the new formulation?

A: Because it's everywhere

The most significant environment for human beings is other human beings. We are hard wired to be social creatures, and it is our relationships with others that make us who we are - and who we can become.    But if building relationships is at the the core of what being a PIE is all about, why then is 'making relationships central' not one of the main themes in the new PIEs 2.0 framework, as it was in the earlier versions?

The answer is precisely that: that building relationships is central. It's not a separate activity that you can add in. It runs through everything.  And so when we come to creating a self assessment framework for PIEs - the Pizazz - which is based on providing and discussing the actual evidence for what services are dong that makes them PIEs, finding evidence for building relationships is not a separate area.

It's simply too central for that. It's everywhere. The real evidence of making relationship central lies in what services write about themselves in all the other areas.


Managing - the Three Rs

That said, in PIEs 2.0 there is a much clearer focus on the day-to-day practicalities of managing a service to encourage relationships. In practice, that will mean paying attention to what we call 'the Three Rs of PIEs' - the rules, the roles, and the responsiveness of the service.

That can be done - it may often need to be done - in discussion with Head Office over the rules laid down by management. It may well mean discussions with local funders, or with other agencies, over your referral processes; or over theirs.

But some things you will find you really can change for yourselves; and especially in the area we have called 'responsiveness'; and all the feedback we are hearing suggests that the best way to enhance and encourage responsiveness 'at the coalface' is by encouraging reflective practice.

NB: We have done our best to retain this immediate responsiveness in the Pizazz - the self assessment framework for PIEs - and in the software version, the PIE Abacus (HERE).

In the coming weeks, as the next phase  of the pilots of the model start to get to work, we will be exploring to what extent the software can become a tool for comparable responsiveness as whole systems level ( For the underlying ambition, see the PIElink page on creating "A single framework':   HERE).

Useful reading/viewing

Useful reading/viewing

A lived experience view (Aaron's outline of what a PIE is about). HERE

Not how I meet them (Karl's poem) HERE

Just talking? How relationships disrupt social disadvantage HERE

What does a good professional relationship look like for homeless young people? (Coming next)

Organisations that foster relationships ( by The R word) (Coming next)

Core skills of engagement HERE

Conducting research and evaluation with people with complex needs in a person-centred waHERE

Empathy, tenacity and compassion; an evaluation of relationship-based practice in Brighton & Hove  HERE

Is the PIE evolving? HERE


PIEs 2.0 introductory videos

Overall introduction

  • A new and more customisable framework for PIEs HERE
  • PIEs 2.0 - the development process HERE

Specific areas of the new formula

  • Staff training and Support HERE
  • Psychological Awareness HERE
  • Learning and Enquiry HERE
  • Creating Spaces of Opportunity HERE
  • The Three R's HERE