Staff training and support 101

Naturally enough, the key practice elements in the Training and Support ' theme are two: training, and support.

  • By training we suggest that, beyond basic induction into the procedures of any service, the staff and the whole services will typically benefit from training in understanding the issues that the service users group may be facing.
  • By support we mean not just available counselling for staff who are particularly struggling, but a more pervasive attitude with in any organisation, and a wider range of ways to look after the needs of staff, pro-actively.

Training needs

A minimal understanding of psychological and emotional trauma is likely to be helpful to all staff - not just to those in services explicitly for people with 'complex needs'.  Otherwise, there is no 'core curriculum' that is expected or required, for services to 'be a PIE'.

For a rather more in-depth discussion of training, see 'What training? and what support?' HERE

Support needs

Granted what we now understand better of the emotional complexity that many in homelessness and similar services may be facing, working as a PIE does suggest a far greater focus on staff support, and on acknowledging the emotional wear and tear so often involved in working with individuals with complex needs and challenging behaviour.

For a rather more in-depth discussion of support issues, see 'What training? and what support?' HERE

Not just paid staff

By 'staff', we mean not solely the paid staff, the employees, but all those who contribute to the creation and function of a service, including volunteers, and especially those service users who take on any constructive role.

This aspect of the 2.0 model - the roles available, to staff, users and others - is explored more under the broader theme of "The Three R's'.


Clustering practice issues

NB: The pairing of training and support here seems fairly self-explanatory. But for more on the thinking behind creating this cluster of issues theme as a central theme for PIEs, see: 'What training? and what support?', in the Discussions section : HERE

Further background reading/listening/viewing

PIElink pages

The other key features of the revised version are:

  • Psychological awareness HERE
  • Learning and Enquiry HERE
  • Spaces of Opportunity HERE
  • The Three Rs HERE

Where is 'relationships' in the PIEs 2.0 framework? HERE

PIEs 2.0 - the development process : HERE

Pizazz: A new and more customisable working framework for PIEs :  HERE