Five core themes

PIEs 2.0 identifies the major themes - or dimensions, or areas to look at - under five 'high level' headings. These top five areas are:

• Developing a more 'psychological awareness' of the needs of service users
• Valuing training and support for staff ( and volunteers) as well as service users.
• Creating a service culture of constant learning and enquiry
• Creating and/or working with all the 'spaces of opportunity'
• Fine-tuning 'the 3 Rs' - the rules, roles and overall responsiveness of the service

(In this area of the site, each of these themes is identified by these five images.)

For more on the specifics in each of the main themes, simply click on the links below to the specific pages relating to each issue.

• Psychological awareness 101 :   HERE
• Training and support for staff 101 :   HERE
• Learning and enquiry 101 :   HERE
• Spaces of opportunity 101 :   HERE
• The Three Rs 101 :   HERE

Within each theme, there are then between two and four more tangible or practical, operational expressions of these general themes. These are then spelled out and explored in the pages for each core theme.

For more discussion of how these issues may play out in practice you will find plenty more links from these pages, which you can follow in your own time, according to your particular interests.

You will also find many examples in the Case studies pages of the 'PIEs in practice section' : HERE.

Do also check out, too, the pages here on reflective practice (HERE) and where 'managing' or highlighting 'relationships' (HERE) fits. in the PIEs 2 model.

For advice on working on whatever particular issues in the framework seem most relevant to your service at this stage in your development as a PIE, see: A little bit PIE'd? : HERE

And when you are ready, start to work your way through the 'Digging Deeper 'pages : HERE

For the thinking behind suggesting a single framework for ALL services for complex needs, see : A single framework : HERE

Finally, for advice on not getting too hung up on exactly what belongs where, in using this framework, see:  My cat is a built environment? : HERE

NB:  The language used for the framework is deliberately quite broad and general, in order to be useful to as wide a range of services as possible (HERE).

You will want to identify and find your own way to describe these issues in your own work.  In any particular setting or area of work, there will often be a more normal or technical language for these issues, varying according to the customer or client group, the nature of the service, the geography of the locality, the work of other services in the field and the 'pathways' in and between services - and the gaps and barriers.

You are encouraged to use the language that is more natural for you to use, in any discussions on the PIE approach within your services and systems; and we have some general advice for those aiming to introduce this approach in any specific setting (HERE).

For an informal account of the expanded scope and overall purpose of PIEs 2.0, this video is fairly useful.