Skip to toolbar
  • Log in
  • Register
PIELink
Register Login
Skip to content
  • Home
    • Homepage
      • Developing PIEs
      • Forums & Groups
      • Pizazz and the PIE Abacus (summary)
    • START HERE!
      • PIElink community activity over 2024-5
      • Contact
    • Some very general advice
    • Navigating
      • About this website
    • The Library
      • PIE publications
      • PIEs from the ground up – an introduction
      • Other writings
    • Five core themes in PIEs 2.0
      • Psychological Awareness 101
        • Empathy/awareness
        • Approaches and techniques*
        • Psychological models
      • Staff training and support 101
      • Learning and Enquiry 101
        • A culture of enquiry*
        • Reflective practice
        • Sector engagement
        • Evidence-generating practice
      • The Three Rs 101
        • Rules and procedures*
        • Roles*
        • Responsiveness*
  • Developing PIEs
    • A single framework
    • A lived experience view of PIEs
    • Introducing the PIE approach
    • Needs
      • “Complex needs?”
      • Children’s services
      • Diversity
      • Domestic violence
      • Ex-military
      • Rough sleeping
      • Seniors and other long term support needs
      • Substance (ab)use
      • Working with trauma
    • Settings
      • Can short term services work as PIES?
      • Clubhouses, cores and campus models
      • ‘Greencare’
      • Outreach, pathways, environments without buildings
      • “Housing First” & PIEs
      • PIEs, ‘Scattered site’ and ‘networked’ housing
      • ‘PIEs Plus’
      • Psychiatric care environments
      • Sports, arts, activity
    • Whole systems as PIEs
      • A PIE of pathways
      • Commissioning
      • Gaps and barriers
      • Navigators and ‘system brokers’
    • Approaches
      • Enabling environments
      • Faith and values-based work
      • Hope
      • Pretreatment
        • Pre-treatment in the PIEs framework
      • Strengths and appreciation
      • Trauma-Informed Care
    • Case studies and practice examples
      • PIEs and community
      • Built environment and adaptations
      • Using the whole environment (1)
      • Using the whole environment (2)
      • PIEs in therapeutic settings
      • ‘PIEs Plus’
      • PIEs and ‘psychologically informed business environments’
    • PIEs R&D (and E)
  • The Core
    • The Core
    • PIEs One – the original core
    • PIEs 2.0’s Five Themes
      • From PIEs One to PIEs 2.0
    • Hybrid models
      • ‘A little bit PIE’?
    • Nested frameworks
  • Appraisal
    • Appraisal
    • On evaluation
      • Approaches to evaluation
      • Evaluation by outcomes
      • Evaluations of specific interventions
      • Whole systems evaluation
    • Pizazz and the PIE Abacus
      • Pizazz
        • The Pizazz : what is it NOT?
        • The Pizazz approach to assessment
          • Where do you want to go?
          • The coffee break Pizazz
          • Peer review: the final stages
          • The Pizazz as a research tool
        • The Pizazz – the full paperwork
        • A ‘street language’ for the Pizazz
        • Using PIEs 1 with Pizazz
        • Why is it called ‘Pizazz’?
        • How come its free?
          • Pizazz costs and PIElink income
      • The PIE Abacus
        • What are people saying about the PIE Abacus?
          • The PIE Abacus pilots
        • Getting started with an Abacus customer account
          • PIE Abacus licence costs
        • The PIE Abacus – text and video briefings for PIE leads
          • More resources for PIE leads
          • The PIE Abacus – applications
            • The PIE Abacus for medium- to large agencies
            • Local practice networks and service ecosystems
            • The PIE Abacus for communities of practice
            • The PIE Abacus with small ‘stand alone’ services
            • Service users’ PIE assessments
            • The PIE Abacus with services using PIEs1
            • Customising the PIE Abacus
  • Digging Deeper
    • Digging Deeper
      • Digging deeper still
    • What is an environment?
    • What psychology?
    • Appraisal revisited
    • The ‘Big Five’
      • Psychological awareness in action
      • What training? and what support?
      • Learning through enquiry
      • Rules, roles, responsiveness
      • Making space
      • Spaces of opportunity 101
        • The built environment
        • Networks and surroundings
        • Pathways, systems and system coherence
        • The ‘short form’ and ‘long form’ screens
          • Key features of the PIE Abacus [1] – the ‘short form’
          • Key features of the PIE Abacus [2] – ‘drilling down’
          • Key features of the PIE Abacus [3] : ‘adding in’ fields.
          • Key features of the PIE abacus [4]: using the overlay features
      • The origins of the PIE Abacus
      • PIE and the Abacus as a research tool
      • A One Bead Abacus
        • All PIE Abacus FAQs
        • FAQ: Costs and sustainability
      • Service users’ PIE assessments
    • Relationships in PIEs 2.0
    • The Inner Game of PIE
    • Beyond the UK
      • PIEs in Australia
      • A language of PIEs in mainland Europe
        • PIEs in Europe: France
        • Housing First in Finland
      • Transatlantic Exchanges
        • American PIE?
          • Cross-cultural dialogues on homelessness
          • Housing and support models in the US and the UK
          • ‘Recovery housing’ in the US and the UK
  • Forums & Groups
    • Groups
    • Special Interest groups
      • Roll out and embedding – SIG
      • Housing First and PIEs – SIG
      • PIEs ‘RD+E’ – SIG
        • Reasons to be careful, Pt 3
    • PIElink forums
      • Season Five was different
      • Beyond Outcomes – a discussion with Joy MacKeith
        • The language of the Outcome Star
      • Exploring the Pizazz and PIE Abacus – for PIE leads
      • Psychologically informed boundary setting
      • “Pre-treatment in Action”
      • Finding the words – the language that works
        • PIEs 2 – a language of services?
      • Trauma-informed design
      • PIEs in youth services
  • PIE publications
    • PIE publications
    • PIEs from the ground up – an introduction
    • The Library
      • Keyword Glossary
      • Newsletters archive
      • The monthly essay
      • Conversations
      • Voices
      • Communications
        • About Broadcasting
          • The Virtual Drop In
          • Featured Broadcasts and Forums
        • News & Events
      • Recently added
  • Members Area
    • About Membership
      • Feedback and Support
      • Members Directory
        • Members’ survey 2017: conclusions and developments
    • Narnia
    • Future Developments
      • The future of PIE & the PIElink
        • And now a word for our sponsors
        • An ‘Editorial Board’ for the PIElink?
        • The role of an incubator agency
        • Partnerships
        • Is this the future of vocational training?
        • Is this the future of academic publishing?
        • Company structures and partnerships for significant growth
        • The homelessness sector as potential beneficiaries
      • Resources Hub
      • PIE trainers and consultants directory
        • Getting listed as a PIE trainer
        • Becoming an ‘Associate’
    • Digging deeper still
      • Asking questions
        • Challenges
          • Working with PIE sceptics
        • Housing First and PIEs
        • Is it a philosophy?
        • My cat is a built environment?
        • The ethics and politics of PIEs
        • Social work, social inclusion and values-based practice
        • Where did it all come from?
        • Work in progress – research
      • Getting specific
        • Braving the elements
      • Will there be a PIEs 3?
        • PIEs 1, 2 – and 3?
        • ‘PIEs 3’ – in detail
        • Rigidity in services and systems
        • Can smarter commissioning help to encourage PIEs?
      • PIEs R&D (and E)
        • Theory and Practice
        • The PIE as a research method
        • Ethnography as method
        • The public health paradigm in research and practice
        • PIEs and ‘exclusion-informed research’
      • Is the PIE evolving? (Summary)
        • Distance travelled: a new PIEs assessment and specification tool
        • PIEs 2.0 – the development process
        • The lasting legacy of ‘Supporting People’
      • A two way trade
      • Housing First and PIEs
        • Is Housing First a PIE approach?
        • Principles and pragmatism in PIEs and HF
        • HF and PIEs – how do they fit?
        • Housing First and PIEs in Europe
        • Oil and water? Housing First and enhanced hostel support via PIEs
        • Pre-treatment in the PIEs framework
    • PIE accreditation?
    • Discussions
      • PIE publications
      • Pizazz and the PIE Abacus (summary)
        • PIE Abacus costs – larger agencies
        • PIE Abacus costs – small agencies
        • PIE Abacus costs – cost sharing
        • PIE Abacus costs – Individual user Abacuses
        • PIE Abacus costs – Individual staff in smaller services

PIELink

rules of engagement

12 August 2015 by Jamie Baker

Carefully thought-through ‘rules of engagement’, taking into account users’ psychological and emotional needs, are seen as typical or defining features of a psychologically informed environment. See Keats et al: “Psychologically informed services”; also Johnson: “A handy guide to PIEs” (Video) .

Post navigation

← a PIE of pathways self-actualisation →

Quick Links 1

  • START HERE!
  • What’s the Big Idea?
  • A lived experience view
  • A single framework
  • PIE publications
  • Digging Deeper

Members Area 1

  • Resources for PIE leads
  • PIE accreditation?

Members Area 2

  • Relationships and complex needs
  • Research, development, evaluation, assessment
  • The future of PIE & the PIElink

Copyright © 2025 PIELink

  • START HERE!
  • What’s the Big Idea?
  • A lived experience view
  • A single framework
  • PIE publications
  • Digging Deeper

@

Not recently active